Get help through the support chat
Learn how to access the Reonic support chat, send messages to technical specialists, share screenshots, and manage your support requests.
The Reonic support chat connects you directly with technical specialists who can answer questions, troubleshoot issues, and provide guidance in real-time.
Opening the Support Chat
The support chat is easily accessible from anywhere in the platform.
1. Look at the bottom-left corner of the sidebar
2. Click the Help button (icon)
3. Select Support Chat from the menu options (it's the last item)
4. Click to open a new support request
Once the chat loads, you can type messages directly to the Reonic support team.
Sending a Message
Communicating with the support team is straightforward.
1. Type your question or issue in the chat box
2. Press Enter or click Send
3. Wait for a response from a technical specialist
4. You'll receive a notification when someone replies
Pro tip: Be specific about your issue and include details like what you were trying to do, what happened, and any error messages you saw. This helps the support team assist you faster.
Sharing Screenshots
You can attach images to help explain your issue.
1. Click the upload or attachment icon in the chat
2. Select a screenshot or image from your computer
3. The image uploads and appears in the chat
4. Add a message explaining what the screenshot shows
Screenshots are especially helpful when you encounter error messages, unexpected behavior, or need to show exactly what you're seeing on screen.
Managing Your Support Request
You can control the chat window and mark issues as resolved when complete.
Minimizing the Chat
You can minimize the chat to continue working while waiting for a response.
1. Click the minimize button on the chat window
2. The chat minimizes to a small bubble in the bottom-right corner
3. Click the bubble to reopen the chat at any time
4. Notifications will still appear when the support team responds
Pro tip: Keep the chat minimized while you continue working. You won't miss any responses—the system notifies you when support replies.
Marking as Solved
Close a support request once the issue is resolved.
1. Once your question is answered or issue is resolved, click Mark as Solved
2. This lets the Reonic team know your request is complete
3. The chat window closes automatically
4. The support chat bubble disappears from the screen
You can always open a new support request if you have additional questions later.
When to Use Support Chat
Support chat is helpful in many common scenarios.
Contact support when you:
- Encounter an error message or technical issue
- Need help understanding a feature
- Have questions about settings or configuration
- Can't find something in the interface
- Need guidance on best practices
- Experience unexpected behavior
The support team is there to help you get the most out of Reonic, so don't hesitate to reach out with questions.
Support Chat Features at a Glance
Here's a quick summary of what the support chat offers:
- Real-time messaging with technical specialists
- Automatic notifications when support responds
- Screenshot and file sharing
- Minimize while you work
- Mark requests as solved when complete
- Access from anywhere in the platform
What's Next?
With direct access to the support team, you can get help whenever you need it. Save the support chat location for quick access, use screenshots to explain issues clearly, check the help center tutorials for common questions, and reach out proactively when something isn't clear. The Reonic support team is here to ensure you can work efficiently and confidently.
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